Refund policy

Cancel your Order

Customer can cancel their order within 8 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 5 business days for the refund transfer to be completed. To cancel an order immediately send a written request via email to info@mapleinktattoos.com. MapleInk must verify receipt of your cancellation request, we cannot guarantee your request will insure cancellation as we ship quickly.

Cancellation may only be made if we confirm receipt of your request PRIOR to shipping. You will be refunded in full including shipping fees if the order has not shipped. 
Shipping charges are not refunded if you cancel an order after it has shipped, refuse, or supply a wrong address.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us via email (preferred method as this creates a reference for both parties) to notify us that you have an issue with an item. Without prior authorization a refund may not be issued.

Exceptions / non-returnable items
 Unfortunately, we don't accept returns unless the item is delivered damaged.

Exchanges
Unfortunately, we don't accept exchanging items.